Technical Support Specialist

We are looking for a Technical Support Specialist who will identify and resolve technical issues of the Telcell transport system and the Telcell Wallet application.

Job responsibilities

• Monitor the working process of the system, inform the relevant departments if problems are detected,
• Processing of incoming applications, and prioritisation,
• Check/consider requests from partner operators in a short period of time,
• Organization and control of system failure and accident elimination works,
• Follow the process of solving problems presented by subscribers,
• Accident classification and analysis,
• Compile and submit reports to the head of the department, upon request.

Required qualifications

• Higher education in IT or finance,
• Troubleshooting experience,
• Technical skills (computer knowledge and ability to quickly learn new programs),
• Software knowledge of mobile devices,
• Fluent knowledge of Armenian and Russian and knowledge of English will be considered an advantage.
• Communication and teamwork skills,
• Negotiation and problem-solving skills,
• Punctuality and sense of responsibility,
• Ability to work in stressful situations and quickly orientate,
• Ability to make independent decisions.