1. Subject of Regulation
1.1. The Privacy Policy of Tel-Cell OJSC (hereinafter, the "Policy") sets out the rules for processing, using, storing and transferring to third parties the data collected in the course of providing the services of Tel-Cell Open Joint-Stock Company (hereinafter, the "Company").
2. Key Definitions
2.1. Customer: a natural person or legal entity who has used, uses or may use the services provided by the Company, or who has applied to the Company in order to use such services.
2.2. Personal data: any information relating to the Customer that allows or may allow the person to be identified, directly or indirectly.
2.3. Processing of Personal data: any operation or set of operations, regardless of the form and manner of performance (including automated means, with or without the use of technical means), related to collecting, recording, entering, systematizing, organizing, storing, using, altering, restoring, transferring, correcting, blocking or destroying Personal data, or performing other operations with it.
2.4. Use of Personal data: an operation whose direct or indirect purpose may be making decisions or forming an opinion, acquiring rights, granting or restricting rights or privileges, depriving of rights, or any other action that produces or may produce legal consequences for the data subject or third parties, or otherwise affects their rights and freedoms.
2.5. Mobile application: software provided by the Company on mobile devices through which the Company's services are accessible and through which information (including electronic notifications) is exchanged between the Customer and the Company.
3. General Provisions
3.1. The Company collects the Personal data that the Customer provides when registering on the Company's websites and/or in the Mobile application and/or when performing any specific action that involves registration and submission of Personal data.
3.2. The Company processes Personal data in accordance with the requirements of applicable law.
3.3. The Company guarantees the confidentiality of the information it collects.
3.4. The Company may process Personal data (including collection, recording, entry, systematization or storage, use, alteration or correction, restoration, transfer, blocking or destruction, or other operations) to ensure its normal business operations, including:
3.4.1. providing services to Customers;
3.4.2. communicating and cooperating with Customers;
3.4.3. internal purposes such as audit, data analysis and research.
3.5. The Company stores Personal data:
3.5.1. for as long as necessary to enable Customers to use the services they have requested;
3.5.2. for any other period established by the legislation of the Republic of Armenia.
3.6. Personal data may also be processed by a third party on the Company's instruction. Such instruction specifies the legal grounds and conditions for processing, the purpose of processing, the list of Personal data to be processed, the categories of data subjects, the persons to whom the Personal data may be transferred, the technical and organizational measures for protecting the Personal data, and other necessary information.
3.7. The Company uses a range of security measures and technologies to protect Personal data against unauthorized access, use, disclosure, alteration or destruction, in accordance with applicable data protection and confidentiality legislation.
3.8. Personal data are stored on protected networks and are accessible only to a limited number of persons who have special access rights to those systems and are obliged to keep such information confidential.
3.9. Company employees are obliged to keep Personal data confidential both while performing their official or employment duties related to the processing of Personal data and after such duties end. In case of a breach of this rule, Company employees bear liability in the manner established by the Company's internal regulations.
3.10. Customers must protect their password and their computer, phone or other devices against unauthorized access and, when finishing work on a shared system, make sure they have logged out. The Company is not liable for unauthorized access to Personal data resulting from the Customer's negligence.
3.11. The Customer has the right to:
3.11.1. request access to their Personal data held by the Company;
3.11.2. request correction of their Personal data or termination of the processing of their Personal data;
3.11.3. request restriction of the processing of their Personal data;
3.11.4. withdraw their consent to the processing of their Personal data (where the Company processes the Customer's Personal data on the basis of the Customer's consent);
3.11.5. receive information about the grounds and purposes of processing their Personal data, the processor and its location (if processing is carried out by another organization on the Company's instruction), and the processing periods;
3.11.6. file a complaint with the authorized personal data protection body if their privacy rights have been violated or if they have suffered harm as a result of unlawful processing of Personal data.
3.12. If the Customer objects to the processing of Personal data, or has given consent to processing and later decides to withdraw it or requests that processing be stopped, the Company may stop providing services to the Customer.
3.13. The Company's website and Mobile applications may contain links to other websites. The Company does not control and is not responsible for the content or privacy policies of other websites or applications.
3.14. The Company uses cookies to improve its websites and Mobile applications. Cookies are small files consisting of a series of letters and numbers that are stored on the Customer's device when visiting websites or Mobile applications. They allow the owner of the website or Mobile application to distinguish the Customer from other users. Cookies cannot be used as program code or to transmit viruses, and they cannot give the Company access to the Customer's hard drive; the Company cannot access any information stored on the Customer's hard drive.
3.15. If the Customer does not wish to receive cookies when visiting websites or Mobile applications, they may change their browser and/or mobile device settings to restrict or block cookies.
3.16. Cookie data on the Company's websites and/or in its Mobile applications may be used for various purposes, including:
3.16.1. enabling Customers to access and navigate the website or Mobile application securely and to use the permitted services;
3.16.2. providing the Company with information about Customers' preferences based on their previous or current activity on the Company's websites and/or in its Mobile applications, which helps improve the quality of the services provided;
3.16.3. storing information provided by Customers (for example, name, language or country of residence), which makes certain operations faster and more personalized.
4. Company Details
Name: Tel-Cell Open Joint-Stock Company
Address: 3 Hakob Hakobyan St., Yerevan 0033, Republic of Armenia, main building, Section 1, 3rd floor
Tax ID: 02703102
Website: www.telcell.am
Email: [email protected]
