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Consumer Rights

Complaints and Requests

If you have any suggestions, complaints, or concerns regarding the operation of the payment system or the services provided, you may contact us by presenting a valid identification document.

Our staff will provide comprehensive answers to all your queries.

Regulated Guidelines

Complaints and requests are accepted at:

"Tel-Cell" OJSC branches
Monday to Saturday
From 10:00 AM to 7:00 PM

060 27 22 22

info@telcell.am

Internal Legal Documents

Public contract for services provided via FGIS

Regulation on submission and review of customer applications and complaints

What to do if you have a complaint

Public contract for the provision of electronic money services

Rules of the BON promotional campaign

Contact Us

"Tel-Cell" OJSC Head Office

Address

Yerevan, Hakob Hakobyan 3, Main Building, 1st Section, 3rd Floor

Working Hours

Monday to Friday

From 9:00 AM to 6:00 PM, with a break from 1:00 PM to 2:00 PM

Call Center

Working Hours

Monday to Friday
From 9:00 AM to 2:00 AM

Outside of business hours (weekends and holidays)

From 9:00 AM to 10:00 PM

Financial System Ombudsman

We resolve disputes with financial institutions in a fair, quick, and free manner. Before applying to the Financial System Ombudsman, you can verify whether your claim is eligible for review by the Ombudsman or not.