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Vacancies

 

Applicants for work in Telcell may send their CV (be sure to have a photo) to the email address: [email protected] Please, download the application form, fill in and send to above mentioned e-mail address.

 

Currently we have the following vacancies:

 

Head of Technical Support Team

TERM:  Full-time

 

LOCATION:  Yerevan, Armenia

 

JOB DESCRIPTION:  Tel-Cell CJSC is looking for a Head of Technical Support Team to join its team.

 

JOB RESPONSIBILITIES:

  • Lead and mentor the Technical Support team; perform scheduled staff reviews; communicate and adhere to new procedures, policies and goals;
  • Contribute to the development and execution of business management and business development/ key account management plans;
  • Oversee the day to day running of the Technical Support and Monitoring Department consisting of around seven support technicians;
  • Monitor queues and assist with daily goals and conduct quality control to reduce errors to improve procedures;
  • Establish, recommend and implement policies to ensure quality, timely and efficient design of customer oriented services;
  • Handle escalated issues from customers;
  • Prepare and submit reports on the works;
  • Teach new employees;
  • Keenness and enthusiasm to learn, progress and have a company focused attitude.

 

REQUIRED QUALIFICATIONS:

  • University degree in Computer Science or a related field;
  • Work experience as a Technical Support Manager, IT Help Desk Technician or in a similar role is a plus;
  • Hands-on experience with Windows environments;
  • Good understanding of computer systems, mobile devices and other tech products;
  • Ability to diagnose and troubleshoot basic technical issues;
  • Familiarity with remote desktop applications and help desk software (e.g. Zendesk);
  • Proven analytical and problem solving skills within a technical environment;
  • Excellent problem-solving and communication skills;
  • Ability to provide step-by-step technical help, both written and verbal;
  • Excellent knowledge of English and Russian languages.

 

REMUNERATION/ SALARY:  Competitive, based on experience and skills.

 

APPLICATION DEADLINE:  01 November 2018

 

 

Project Manager

TERM:  Full-time

 

LOCATION:  Yerevan, Armenia
 

JOB DESCRIPTION:  Tel-Cell CJSC is looking for a Project Manager to coordinate ongoing projects of the Company.

 

JOB RESPONSIBILITIES:

  • Responsible for project documentation;
  • Draw up a project plan;
  • Coordinate terms;
  • Responsible for breakdown of the product into components and distribution to the contractors;
  • Define required resources and working environment, their distribution within the team;
  • Set the working process in the team (development, testing, work with requirements);
  • Determine the priority of tasks;
  • Organize the team's work around the required task;
  • Track the status of the project, the progress of tasks;
  • Monitor the proper priority of tasks;
  • Track the timing of tasks;
  • Communicate with the customer, managing his expectations;
  • Provide the customer with reports on the progress of the tasks and the project as a whole;
  • Present to the customer the ready solutions, demo versions, prototypes.

 

REQUIRED QUALIFICATIONS:

  • Proven working experience in project management;
  • Theoretical and practical project management knowledge;
  • Proficiency in project management software tools;
  • Solid organizational skills including attention to detail and multi-tasking skills;
  • Excellent written and verbal communication skills;
  • Excellent knowledge of English and Russian languages;
  • Strong working knowledge of Microsoft Office.

 

REMUNERATION/ SALARY:  Competitive, based on experience and skills

 

APPLICATION DEADLINE:  01 November 2018