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Customer Rights

 

“Telcell” CJSC has developed a Regulation managing the process of filing and considering customers’ complaint-requests (the document is available only in Armenian) on payments that have been made through self-service terminals using Telcell payment and settlement system.

 

Dear customer, in case of having any complaint-requests to the company, follow the established procedure, which is available here (the document is available only in Armenian).

 

Legal information about the Public offer of “Telcell” CJSC for making payments through Telcell terminals is available here.

 

Public offer of “Telcell” CJSC for making payments through Telcell Wallet e-wallet is available hereGuide about creating an e-wallet and identification process is here (the document is available in Armenian).

 

If you have suggestions, complaints or pretensions about the activities of the payment and settlement system and the services provided, you can inform us by providing an identifying document and payment receipts.

 

Applications are accepted from Monday to Saturday 10:00-19:00, in the branches of Telcell ”Mashtots”, “Malatia” and “Davtashen”, which operate on the territory of Yerevan City supermarkets, located on addresses Mashtots 5, Sebastia 141/5 and Tigran Petrosyn 25/5.

 

You also can call to the Call center with Toll free number 0 8000 1111, or approach us via email: [email protected].

 

Our workers will give you satisfying answers to all your araising questions. We are always glad to hear our clients.

 

The address of the Head office of “Telcell” CJSC is: Yerevan 0010, 8 Vardanants blind alley, working hours: Mon – Fri, 09:00-18:00, break time from 13:00 to 14:00.

 

Working hours of the Call center of “Telcell” CJSC: Mon – Fri, 09:00-02:00, and on non-working days (weekend and holidays) from 09:00 to 22:00.